Excalibur includes an intelligent interactive management tool called the Pro-Active Manager. This tool is an automated secretarial solution aimed at allowing your business to generate profits 24 hours a day, 12 months a year. The Pro-Active Manager is fondly known as Pam by ourselves and our clients alike; and will see to a variety of critical functions, which include inter alia the analysis of user performances, the management of user diaries and call queues and much, much, more. Pam’s User Performance Monitoring processes gives you accurate statistics and management information on every user, allowing you to manage your staff’s productivity and human resource requirements from a performance point of view. The Pro-Active Manager allows you to manage users in pools, comparing their performance and productivity against bench-marked team members; and against their own historical performance.
- Module Name: Pro-Active Manager
- Category: Managers