Credit limits can be set and it is a simple task to create a rule to calculate whether a credit limit is exceeded.
Payment terms can be loaded by a collector and managed by PAM, the Pro Active Manager virtual secretary in Excalibur.
Excalibur will automatically remind the customer to make payment.
If payments are not received as per the payment plan, Excalibur will automatically kick off the escalation process and escalate the matter.
Excalibur users also have the ability to make payment arrangements with the debtor from the wrap up codes provided in the in-call screen. A promise to pay (PTP) wrap up code is available to assure payment at a later date.