Excalibur is Compliant
The Excalibur Debt Collection Management System enables companies to, as far as software is able to do so, comply with the following principles:
Conduct business with integrity
Excalibur maintains stringent controls over aspects of the firm’s business such as fees chargeable, maximum caps allowed for certain items, and so forth. All actions performed and events executed in Excalibur are automatically logged in the relevant matter’s history and cannot be edited afterwards. This allows the proper record-keeping of all actions and thereafter assists in the quality control management.
Conduct business with due skill, care and diligence
Accurate information management, automated processes and scripted questions set a standard of professionalism and adds layers of skills to a firm’s staff members’ services. The Excalibur Affordability Manager assists firms to determine the appropriate debt solution for their customers.
Systems allow the firm to operate efficiently and responsibly
As far as managing data and communication in relation to customers is concerned, the Excalibur Debt Collection Management System keeps accurate track of all financial transactions relating to a customer’s account together with all other information relating to the customer.
Systems allow the firm to pay due regard to the interests of their customers and to treat them fairly
Automated processes embedded in the Excalibur Debt Collection Management System, like the Excalibur Affordability Manager
Allows the firm to manage information of clients and communicate clearly and fairly
The Excalibur Debt Collection Management System allows for the firm to specify the content of all communication and automate the execution thereof based on specific events, thus allowing the firm to pay due regard to the information and communication needs of the client.