Pro-Active Manager (PAM)
Fondly known as PAM, she is able to perform critical functions aimed at improving user performance and diary efficiency. Management also has the opportunity to track the performance of advisers and further adjust automation to continually improve the efficiency of the collection process.
Customised Workflows & Strategies
Integrate your own collections strategies, automated actions and workflows.
Higher Volumes and Improved Efficiency
Automate a multitude of actions and experience an immense improvement in productivity. Excalibur manages your debt collection workflows, your staff performance and the communication required to ensure successful debt recovery. Staff productivity increases by eliminating many of the clerical tasks and enabling the agents / advisers to focus more energy on quality phone call and effective follow up activities. Excalibur is not limited to the call centre. It accommodates all call centre, pre-legal and legal processes and effortlessly handles high volumes of matters at a time.
Excalibur integrates with numerous systems partners and complies with the necessary configurations and integration.
Interactive and reciprocal Text, Email, E-Statement and other functionality.
Excalibur ticks off the check boxes adjacent to Knowledge, Strategy and Technology in order to assist its clients.
Excalibur Cloud benefits include; i. Gain remote access from anywhere in the World; ii. Automatic backups on a regular basis; iii. No unnecessary server upgrade costs for ‘On-Premise’ solution.
Hand Holding and Reliable Support
We know support is intregate to your daily operations. Excalibur provides a support team waiting to attend to your immediate needs to ensure limited downtime.
Over 70 years combined Legal and Debt Collection Experience
Our experienced leadership team at Excalibur has the critical skills to determine the correct collections strategies for the varying types of debt with over 70 years of combined experience in the debt collection industry.
Dynamic and Secure Data Integration
Shortens credit and noncredit data, allowing collectors to make decisions immediately. Excalibur also provides dynamic and flexible secure data transportation procedures.
Efficient collections and pay-overs
Increase cash flow while decreasing operational costs.
Comprehensive, Customised & Real-time Reporting
Comprehensive management reports and dash-board. Operations can be monitored in both batch and real-time. Just about anything in Excalibur is reportable, thereby allowing users to generate their own customised reports.